Negotiating Conflict

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Organizations today are focused on results – finding better solutions –

faster. To get our best performance, we must be able to effectively resolve

issues, settle differences, and implement solutions on every level. The

Thomas-Kilmann Conflict Mode Instrument (TKI) provides individuals with

a means of discovering how their conflict styles affect performance. We all

use a range of styles in handling conflict that are based on our skills and on

the demands of the situation. By understanding and expanding these styles,

we can improve the way we accomplish goals individually and within work

groups. Participants are introduced to five basic conflict-handling modes.

They learn how and when each mode is typically most appropriate. All

modes are effective if applied to the appropriate situation and if used in a

balanced way.

In this workshop you will complete a TKI assessment that will show you

your preference for each of the five conflict –handling styles: competing,

avoiding, compromising, collaborating and accommodating. You will also

have an opportunity to practice resolving a conflict.